Service Center Manager - Tulare County

Henley VIOC • Visalia, CA

5d

About The Position

Henley Enterprises Inc., the largest franchisee of Valvoline Instant Oil Change (VIOC), is hiring a Service Center Manager in Tulare County. The manager combines technical and management skills to lead, develop, and train a team while providing superior customer service. The role involves interacting with team members and customers to identify solutions for vehicle needs and build customer loyalty.

The Service Center Manager oversees the overall operation of the service center, including hiring, training, and disciplining employees; customer service; store inventory and housekeeping; profitability; and compliance with Environmental, Health & Safety requirements and company policies. The manager is responsible for inventory, labor management, and financial performance, and performs and teaches automotive preventive maintenance services.

Requirements

• Two years of hands-on automotive experience.
• Two years of managerial or supervisory experience in the quick-lube or automotive business.
• High school diploma or equivalent.
• Friendly and willing to work as part of a customer-focused team.
• Effective interpersonal and oral communication skills.
• Ability to perform mathematical calculations, including addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash-handling, facility, and safety-control policies and practices.
• Reliable transportation to and from work.
• Ability to occasionally lift up to 50 pounds.
• Ability to stand for extended periods and climb stairs.
• Full mobility and ability to twist, stoop, and bend.

Responsibilities

• Oversee the overall operation of the service center, including hiring, training, and disciplining employees.
• Provide customer service leadership and build trust to win repeat, loyal customers.
• Manage store inventory, housekeeping, labor, and the service center’s financial performance and profit plan.
• Ensure compliance with Environmental, Health & Safety requirements and other policies and procedures.
• Mentor, lead, and train team members to support their development.
• Perform and train others in automotive preventive maintenance, including changing oil, checking and refilling vehicle fluids, replacing filters, and inspecting and replacing lights and wipers.
• Maintain a clean, well-organized service center and facilitate a safe and secure working environment.

Benefits

• Flexible work schedule
• Competitive pay starting at $21.50 per hour
• Paid on-the-job training through a nationally awarded training program
• Promotion from within; 95% of upper management started in an entry-level position
• Tuition reimbursement
• Paid vacation and sick time
• Medical, dental, and vision plans
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED