Service Cashier/Administrator - AN Honda Spokane Valley

AutoNation • Spokane Valley, WA

3d • $19 - $33

About The Position

The Service Cashier/Administrator processes payments for completed work and parts purchases, reconciles repair orders and parts invoices, and collects money from Parts and Service transactions at the dealership. The role also performs administrative duties, supports customer service, and ensures records and transactions are handled accurately and according to dealership procedures.

Requirements

• High school diploma or equivalent.
• Ability to read, write, add, subtract, divide, and comprehend written instructions and information.
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.

Nice To Haves

• 6–12 months of previous work experience.
• Previous industry experience.

Responsibilities

• Inspect service repair orders and parts invoices for completion and accuracy.
• Reconcile repair orders by transferring information from hard copies to electronic copies.
• Calculate materials charges and applicable taxes.
• Collect customer payments by cash, check, or authorized charge account, and provide change or receipts.
• Complete the accounting section of repair orders as directed by the controller.
• Update customer service history files according to department procedures.
• Deliver repair orders and parts invoices closed during the business day to the accounting department.
• Control keys associated with completed repair orders, return them when bills are paid, and direct customers to their vehicles.
• File repair orders as directed by the service department manager.
• Answer service department telephone calls, transfer calls, and take written messages when personnel are unavailable.
• Control and submit sublet bills associated with repair orders to the business office.
• Ensure customer complaints are handled promptly, with genuine concern and according to dealership guidelines.
• Report situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers to management.
• Perform other administrative tasks as directed by management.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts through YouDecide, which offers deals from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED