Service Administrator - AN Volkswagen Audi Spokane

AutoNation • Spokane Valley, WA

1d • $19 - $33

About The Position

The Service Cashier/Administrator processes payments for completed work and parts requests, reconciles repair orders and parts invoices, and collects money for Parts and Service transactions at the dealership. The role also supports customers and the service department with administrative tasks, including maintaining service history records, handling calls, managing completed-repair keys, and ensuring complaints are addressed according to dealership guidelines.

Requirements

• High school diploma or equivalent.
• Ability to read, write, add, subtract, divide, and comprehend written instructions and information.
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.

Nice To Haves

• 6–12 months of previous work experience.
• Previous industry experience.

Responsibilities

• Inspect service repair orders and parts invoices for proper completion and accuracy.
• Reconcile repair orders by transferring information from hard copies to soft copies.
• Calculate materials charges and applicable taxes.
• Collect retail charges from customers by cash, check, or authorized charge account.
• Provide customers with correct change and receipts.
• Complete the accounting section of repair orders as directed by the controller.
• Update customer service history files according to department procedures.
• Deliver repair orders and parts invoices closed during the business day to the accounting department.
• Control keys associated with completed repair orders, return keys when bills are paid, and direct customers to their vehicles.
• File repair orders as directed by the service department manager.
• Answer service department telephone calls, transfer calls, and take written messages when needed.
• Control sublet bills associated with repair orders and turn them in to the business office.
• Ensure customer complaints are handled promptly, with genuine concern, and according to dealership guidelines.
• Report situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, employees, or customers to management.
• Perform other administrative tasks as directed by management.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts and deals through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED