Sales Associate - AN Volkswagen Audi Spokane

AutoNation • Spokane, WA

1d • $3,000 - $14,000

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through a vehicle purchase in a no-haggle sales environment. The role includes responding promptly to leads, answering questions, providing information, and helping customers move from phone or internet contact to an in-store experience.

The associate helps customers select vehicles, discusses terms and payment options in relation to customers’ lifestyles, budgets, and expectations, and closes sales. The role also includes providing an exceptional experience before and after purchase, following up to ensure customer satisfaction, and helping transition customers to the Service department. AutoNation describes the position as commission-based, with estimated compensation of $3,000–$14,000 per month.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably retail.
• Strong communication and interpersonal skills.
• Desire to help people and exceed expectations.

Responsibilities

• Interact with customers online, over the phone, and in person to guide vehicle purchases.
• Respond to leads in a timely fashion, answer questions, and provide information.
• Help customers transition from phone or internet contact to an in-store experience.
• Help customers select vehicles and discuss terms and payment options that meet their needs, budgets, and expectations.
• Close vehicle sales.
• Follow up with customers after purchase to ensure satisfaction and drive loyalty.
• Help transition customers to the Service department to support their ownership experience.
• Set and achieve targeted goals.

Benefits

• Competitive benefits and compensation.
• 401k matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED