Service Advisor - AN Volkswagen Audi Spokane

AutoNation • Spokane, WA

1d • $4,000 - $14,000

About The Position

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. You’ll use communication skills, automotive knowledge, and leading-edge technology to identify service opportunities that help keep drivers safe.

Working in a service department, the Service Advisor acts as the go-between for Service Technicians and customers. The role involves working in the service lane, explaining technicians’ recommendations in easy-to-understand language, and suggesting appropriate additional services to support vehicle safety.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments to provide a positive service experience.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders, including transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their communication preferences.
• Follow up with customers to ensure satisfaction.
• Develop product knowledge to effectively assist customers.
• Provide an exceptional customer experience that builds loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED