Service Advisor - Audi Denver

McDonald Automotive•Littleton, CO

12h•$60,000 - $130,000

About The Position

Audi Denver, part of family-owned and operated McDonald Automotive, is hiring a commission-based Service Advisor in Littleton, Colorado. The role guides customers through the service process, presents maintenance and repair recommendations, and manages communication and coordination from vehicle drop-off through delivery. The position focuses on customer satisfaction, building lasting relationships, increasing service sales, and improving performance metrics. Average compensation is $60,000, with top performers earning $150,000. McDonald Automotive has served Colorado for over 65 years and emphasizes respect, integrity, growth, hard work, trust, and a family-first culture. Audi Denver received the Audi Magna Society Elite Award in 2023 and 2024.

Requirements

Valid driver's license and clean driving record.
Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Ability to work independently.

Nice To Haves

One to three years of progressive experience in auto service; preferred but not required.

Responsibilities

Greet customers and guide them through the service process professionally, building long-term relationships.
Clearly present maintenance and repair recommendations to increase closing ratios and maximize service sales.
Follow up with customers about approvals and updates through timely communication that builds urgency and trust.
Collaborate with technicians to convey accurate diagnoses and estimates to customers.
Manage the customer experience from drop-off through delivery, aiming for customer satisfaction and repeat business.
Track performance metrics, including sales totals and closing ratios, to support continuous improvement.