Assistant Service Manager - Audi Denver

McDonald Automotive•Littleton, CO

5d•$96,000 - $150,000•Onsite

About The Position

Audi Denver is seeking an Assistant Service Manager to oversee service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service. This role involves taking ownership of the customer's experience, providing concierge support for owner inquiries, and distributing work efficiently among technicians. The Assistant Service Manager will also answer technical questions, maintain customer happiness scores, set schedules, assign tasks, reinforce company policies, encourage compliance with laws and regulations, and maintain good working relationships with factories and employees. This is a new, commission-based position with an anticipated earning of $96,000 annually, with top performers earning up to $150,000.

Requirements

Valid driver’s license and clean driving record
Strong record of positive customer satisfaction results
Team-oriented and self-motivated
Able to work independently
Fantastic communication skills with your customers
Professional, well-groomed personal appearance

Nice To Haves

1-3 years of progressive experience in auto service is preferred but not required

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Set schedules and assign tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationships with factory(s) and foster positive employee relations.