Audi Service Manager

Sunset Imports Inc • Beaverton, OR

2d • $165,000 - $185,000 • Onsite

About The Position

Join Audi Beaverton’s team as a Service Manager! Serving Audi owners across the Portland Metro Areas, Beaverton & Hillsboro this location delivers a premium experience backed by the full resources, systems, and support of Oregon’s #1 Audi dealer. As the on-site leader, you’ll carry out the Sunset Imports mission and vision day to day—ensuring exceptional service quality, operational precision, and an unwavering commitment to customer satisfaction. If you are operationally sharp, people-first, and relentless about results and customer satisfaction, this is your role. This role offers a unique opportunity to lead a standalone Audi Service facility within a respected, family-owned automotive group. You will work in a collaborative environment with full access to Sunset’s operational and leadership support. There are career growth opportunities across Audi Beaverton, Porsche Beaverton, and the Sunset Imports network. This is an opportunity to elevate the service experience for Audi owners across East Portland, Vancouver, Camas, and the surrounding areas.

Requirements

• 5+ years in dealership service leadership with measurable results, luxury or premium import preferred
• Proven team builder with clear standards and consistent follow-through
• Expert in DMS (we use CDK), scheduling, dispatch, and service analytics, with strong Excel skills
• Customer-centric communicator who handles escalations with poise and finality
• Organized, decisive, and calm under pressure
• Valid driver license with acceptable record

Responsibilities

• Lead and develop Advisors, Technicians, and support staff with clear goals, daily coaching, and visible accountability
• Own the service workflow from check-in to delivery using smart dispatch, accurate promises, and clean communication
• Drive shop productivity, efficiency, and quality while protecting the customer experience and the brand
• Partner closely with Parts to improve first-time fill, reduce special-order aging, and protect cycle time
• Manage schedule load, capacity planning, and loaner coordination to reduce bottlenecks and protect CSI
• Audit for quality and safety and ensure strict compliance with Audi standards, warranty policies, and documentation
• Monitor KPIs daily, remove obstacles quickly, and communicate progress to the team and leadership
• Hire, onboard, and develop talent with structured training, career paths, and performance reviews
• Own financial performance, including gross, ELR, expense control, and warranty recovery
• Collaborate with Parts and Accounting for seamless operations and a consistent client journey

Benefits

• Competitive results-based pay plan.
• Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind.
• Company-paid life insurance.
• Paid Time Off (PTO) after 90 days of employment.
• Paid holidays.
• 401(k) with company contribution.
• Career growth opportunities across Porsche Beaverton, Audi Beaverton, and the Sunset Imports family.
• Manufacturer-supported training and Audi brand immersion experiences.
• Employee discounts on vehicle purchases and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed