Service Advisor at Audi Tampa

Morgan Auto Group•Tampa, FL

1d•Onsite

About The Position

Audi of Tampa is looking to add an Experienced Service Advisor to their team. They offer a team environment, great benefits, and ongoing training and support with growth opportunities available. The ideal candidate is aligned with the company's values of integrity, transparency, professionalism, and teamwork.

Requirements

Experienced Service Advisor

Responsibilities

Greets all customers promptly; provides timely professional service.
Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
Answers the phone (can communicate with customers via, phone, text and email).
Communicates effectively with customer about status of work.
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
Estimates cost and completion time/settles customer accounts.
Coordinates activities to ensure repair work is fixed right the first time and completed on time.
Obtains the customers’ written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Inspect every finished repair order for proper completion, and pricing accuracy, and legibility.
Meets or exceeds goals for add-on sales.
Meets or exceeds OEM Customer Satisfaction Index expectations
Delivers the right car in perfect condition every time.
Identifies repeat customers/first time customer and treats them accordingly.
Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry.
Documents repair order changes.
Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
Promptly addresses and resolves customer viewpoint and service follow-up issues.