Service Advisor - Audi Pembroke Pines

Holman•Pembroke Pines, FL

About The Position

Audi Pembroke Pines, part of Holman, is seeking an experienced Service Advisor. The role maintains clear communication between the service department and clients, keeping clients informed about vehicle status and necessary services. It requires strong customer service and the ability to manage client expectations throughout the service process. The Service Advisor greets customers, assesses their needs, explains recommended repairs and maintenance, obtains approval, and provides accurate estimates of cost and completion time. The advisor also schedules appointments, handles calls, and stays current on warranty coverage, service policies, and insurance processes. The position requires attendance at training sessions and department meetings. This is a regular full-time, commission-eligible role. Holman states that employees can expect to earn an average of $3,000–$10,000 per month, with earning potential based on personal performance. Pay is competitive and commensurate with job-related skills, experience, relevant education or training, and geographic location. Holman describes its workplace values as centered on respectful relationships, learning, and ongoing efforts to improve diversity, equity, and inclusion.

Requirements

Previous experience as a Service Advisor.
High school diploma or equivalent.
Valid driver's license and a clean driving record.
Strong reading, writing, and math skills.
Excellent interpersonal skills and a strong focus on customer service.
Ability to work flexible retail hours.
Proficiency with computers and basic office software.

Responsibilities

Greet customers warmly and professionally and provide an efficient, courteous service experience.
Assess customer needs, determine an appropriate course of action, and obtain approval for recommended services.
Provide accurate service estimates, including cost and completion time.
Explain necessary repairs and maintenance to customers and recommend additional services when applicable.
Apply knowledge of warranty coverage, service policies, and insurance processes.
Keep customers informed about vehicle status and provide updates as needed.
Schedule appointments and handle incoming calls promptly and professionally.
Attend and complete required training sessions and department meetings.