CFS Manager - AN Volkswagen Audi Spokane
About The Position
The CFS Manager (F&I Manager) helps customers transition from Sales to Finance during vehicle purchases. The role determines financing needs and payment options through consultative interviews, presents transparent financing and product options, makes credit decisions, and submits deals to lenders for approval. The manager processes transactions in compliance with state and federal laws and company policies, supports customer satisfaction and loyalty, and works toward targeted sales goals. AutoNation describes the position as part of its automotive retail leadership opportunities and emphasizes customer service, innovation, and people development.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Ability to set and achieve targeted goals.
- Highly detail-oriented and organized.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Experience and desire to work with technology.
Nice To Haves
- Prior sales experience is preferred but not required.
- Proven leadership experience.
- Strategic thinking and execution skills.
- Passion for innovation and people development.
Responsibilities
- Welcome customers to the store and transition them from Sales to Finance during the vehicle purchase process.
- Work directly with employees and customers to develop relationships.
- Determine customer financing needs and payment options through a consultative interview process.
- Present customers with a transparent pricing menu detailing financing options and products.
- Make credit decisions and submit deals to lenders for approval.
- Process finance transactions in compliance with applicable state and federal laws and regulations.
- Follow up with customers to ensure satisfaction.
- Build rapport with customers and develop a base of referrals.
- Set and achieve targeted sales goals.
- Develop superior product knowledge to help customers effectively.
- Handle administrative processes promptly and in compliance with company policy.
- Provide an exceptional customer experience to drive loyalty.
Benefits
- Competitive compensation and 401(k) matching.
- Health, dental, and vision insurance plans.
- Maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Access to deals and discounts through YouDecide.
- Opportunity to participate in the DRVPNK mission supporting cancer research and treatment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
