CFS Manager - AN Volkswagen Audi Spokane

AutoNation • Spokane Valley, WA

4d • $3,000 - $15,000

About The Position

The CFS Manager (F&I Manager) supports customers through the financing and insurance portion of their vehicle purchase. The role makes credit decisions, submits deals to lenders for approval, helps address disconnects in the sales process, and recommends appropriate finance and insurance products. It works in a no-haggle sales environment and focuses on transparent financing, regulatory compliance, customer satisfaction, and sales goals.

The position also involves leading customer transitions from Sales to Finance, developing relationships with customers and employees, and ensuring finance transactions and administrative processes are completed accurately and in compliance with company policies and applicable laws. AutoNation describes its culture as innovative, inclusive, and focused on customer service, people development, and making a positive impact.

Requirements

• High school diploma or equivalent.
• Ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Highly detail-oriented and organized.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and willingness to work with technology.

Nice To Haves

• Prior sales experience is preferred but not required.
• Proven leadership experience.
• Strategic thinking and execution skills.
• Passion for innovation and people development.
• Background in automotive sales or finance.

Responsibilities

• Welcome customers and transition them from Sales to Finance during vehicle purchases.
• Work with employees and customers to develop relationships.
• Determine customers’ financing needs and payment options through a consultative interview process.
• Present customers with a transparent pricing menu detailing financing options and products.
• Process finance transactions in compliance with state and federal laws and regulations.
• Follow up with customers to ensure satisfaction.
• Build rapport with customers and develop a base of referrals.
• Set and achieve targeted sales goals.
• Develop superior product knowledge to assist customers effectively.
• Complete administrative processes promptly and in accordance with company policy.
• Provide an exceptional customer experience to drive loyalty.
• Make credit decisions and submit deals to lenders for approval.
• Help bridge disconnects in the sales process and identify suitable finance and insurance products.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to offers and discounts through YouDecide.
• Commission-based compensation estimated between $3,000 and $15,000 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED