Service Administrator - AN Volkswagen Audi Spokane

AutoNation • Spokane, WA

2d • $19 - $33

About The Position

The Service Cashier/Administrator processes payments for completed work and parts requests, reconciles repair orders and parts invoices, and collects money from Parts and Service transactions at the dealership. The role also supports customers and the service department through administrative, accounting, recordkeeping, telephone, and vehicle-key responsibilities.

Requirements

• High school diploma or equivalent.
• Ability to read, write, add, subtract, divide, and comprehend written instructions and information.
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.

Nice To Haves

• 6–12 months of previous work experience.
• Previous industry experience.

Responsibilities

• Inspect service repair orders and parts invoices for proper completion and accuracy.
• Reconcile repair orders by transferring appropriate information from hard copies to soft copies.
• Calculate applicable materials charges and local taxes on taxable goods or services.
• Collect retail charges from customers by cash, check, or authorized charge account, and provide change and receipts.
• Complete the accounting section of repair orders as directed by the controller.
• Update customer service history files according to department procedures.
• Deliver repair orders and parts invoices closed during the business day to the accounting department.
• Control keys for completed repair orders, return keys after bills are paid, and direct customers to their vehicles.
• File repair orders as directed by the service department manager.
• Answer service department calls, transfer callers to appropriate personnel, and take written messages when needed.
• Control and submit sublet bills associated with repair orders to the business office.
• Ensure customer complaints are handled promptly, with genuine concern and according to dealership guidelines.
• Report situations or conditions that may jeopardize the safety, welfare, or integrity of the dealership, employees, or customers to management.
• Perform other administrative tasks as directed by management.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.
• Opportunity to participate in the DRVPNK mission supporting cancer research and treatment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED