Service Cashier/Administrator - AN Honda Spokane Valley

AutoNation • Spokane Valley, WA

2d

About The Position

The Service Cashier/Administrator processes payments for completed work and parts purchases, reconciles repair orders and parts invoices, and collects money from dealership Parts and Service transactions. The role also provides administrative support to the service department and helps ensure customer complaints are handled promptly and according to dealership guidelines.

Requirements

• High school diploma or equivalent.
• Ability to read, write, add, subtract, divide, and comprehend written instructions and information.
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.

Nice To Haves

• 6–12 months of previous work experience.
• Previous industry experience.

Responsibilities

• Inspect service repair orders and parts invoices for proper completion and accuracy.
• Reconcile repair orders by transferring appropriate information from hard copies to soft copies.
• Calculate applicable materials charges and taxes.
• Collect retail charges from customers by cash, check, or authorized charge account, and provide change or receipts.
• Complete the accounting section of repair orders as directed by the controller.
• Update customer service history files according to department procedures.
• Deliver repair orders and parts invoices closed during the business day to the accounting department.
• Control keys associated with completed repair orders, return keys when bills are paid, and direct customers to their vehicles.
• File repair orders as directed by the service department manager.
• Answer service department telephone calls, transfer calls, and take written messages when needed.
• Control and submit sublet bills associated with repair orders to the business office.
• Ensure customer complaints are handled promptly, with genuine concern, and according to dealership guidelines.
• Report situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers.
• Perform other administrative tasks as directed by management.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED