Service BDC Representative

Jim Shorkey Family Auto Group • Pittsburgh, PA

1d

About The Position

Jim Shorkey North Hills CDJR is hiring a Service BDC Representative for its new BDC Service team. The role involves communicating with customers by phone, email, text, and chat to address vehicle service and recall needs, schedule appointments, and support customer satisfaction. Automotive experience is preferred but not required; training is provided for the right candidate. Candidates should be comfortable speaking on the phone, write well, and stay productive during periods of lower lead volume.

Requirements

• Must be at least 18 years of age.
• Valid driver’s license and clean motor vehicle record (MVR).
• Must pass a drug test and background check.
• Phone skills for employee and customer calls.
• Basic computer skills; training will be provided for necessary programs.
• Organized, alert, professional, and courteous.
• Committed to 100% customer satisfaction.
• Familiarity with Microsoft Office, Outlook, Word, and Excel.
• Comfortable speaking on the phone and strong writing skills.
• Self-starter who can stay on task and productive during lower lead volume days.

Nice To Haves

• Automotive industry background is preferred.

Responsibilities

• Answer internet leads from manufacturer and third-party websites.
• Answer customer phone calls and help schedule vehicle service.
• Reach out to existing customers by phone, text, and email.
• Monitor and contact email and text leads.
• Determine customers’ vehicle service needs and schedule appropriate appointments.
• Learn, understand, and follow service call and email scripts.
• Schedule and verify appointments, and follow up by text or phone.
• Make follow-up calls to confirm that customer service expectations were exceeded.
• Make daily follow-up phone calls.
• Assist customers with vehicle and recall needs by phone, email, and chat.
• Handle desk calls and correspondence.
• Attend to customers and work toward complete customer satisfaction.
• Contact existing store customers about scheduling service maintenance when required.

Benefits

• Yearly recognition program.
• Career advancement opportunities.
• Paid vacations.
• Paid maternity leave/parental leave.
• Employee discount on products, parts, and services.
• 401(k) with company match.
• Medical, dental, and vision plans described as comprehensive and competitive, with low cost to the employee.
• Paid company uniforms.
• Work-life balance; no Sundays.
• Veteran management team to guide and influence trainees toward top potential earnings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed