BDC Representative - Service

Feldman Automotive • Wixom, MI

7d • $18 - $23

About The Position

We are seeking a highly motivated and customer-oriented individual to join the team as a Service Business Development Center Agent. The role is based in Wixom, Michigan, and pays $18.00–$22.00 per hour. The position may be full-time or part-time. The agent must be available Monday and Thursday from 9:00 a.m. to 7:00 p.m., Tuesday, Wednesday, and Friday from 9:00 a.m. to 6:00 p.m., and one Saturday per month. The role focuses on providing exceptional customer service and ensuring customers’ service needs are met promptly and efficiently.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office and other computer applications.
• Ability to work flexible hours, including weekends and holidays.

Nice To Haves

• Previous experience in a customer service or sales role.

Responsibilities

• Respond to customer inquiries by phone, email, and in person.
• Schedule service appointments and ensure customers are promptly attended to.
• Follow up with customers to confirm their service needs have been met.
• Maintain accurate records of customer interactions and service appointments.
• Collaborate with team members to meet customer needs.
• Meet and exceed monthly sales targets.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and AD&D.
• 401(k).
• Critical illness insurance.
• Accident insurance.
• Short- and long-term disability.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED