Service BDC Representative
Cityside Subaru•Belmont, MA
•$18 - $21
About The Position
Cityside Subaru is hiring a Service BDC Representative, also referred to as a Service Appointment Coordinator, to join its busy dealership in Belmont, Massachusetts. The role involves customer communication and service appointment coordination, and is described as an opportunity to develop toward an entry-level Service Advisor position. The listed pay is $18.00–$21.00 per hour. Full-time and part-time schedules are available; nights and weekends are also available.
Requirements
- Strong computer skills, including Outlook, Excel, and Word.
- Strong customer service background.
- Excellent verbal and written communication skills.
- Maintain a professional code of conduct at all times.
- Be punctual, reliable, and eager to improve.
- Clean driving record and valid driver’s license.
Nice To Haves
- Dual-screen experience is preferred.
Responsibilities
- Schedule service appointments and follow up with customers by phone after appointments.
- Listen to customers, answer their questions, and direct them appropriately.
- Respond promptly to customer phone calls, internet leads through online scheduling, and live chat inquiries.
- Advise customers on maintenance recommendations.
- Confirm scheduled and missed appointments.
- Contact customers with open recalls to schedule completion.
- Perform daily follow-up on work from the previous week.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- 401(k) plan
- Paid training
- Paid holidays
- Paid time off
- Community involvement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
