Service BDC Representative
About The Position
Lum’s Auto Center is seeking an enthusiastic, personable, and community-minded Service BDC (Business Development Center) Representative to join its service team. The role connects with customers, coordinates service appointments, helps identify maintenance and recall needs, and makes it easier for customers to care for their vehicles. Automotive expertise is not required; the employer values people who enjoy connecting with customers, stay organized when busy, and take pride in helpful service. This is a full-time or part-time opportunity with a day-shift schedule and required Saturday availability. The listed pay is $19 per hour, with opportunities for performance-based increases and incentives. The Lum Family of Dealerships describes its approach as “CARS. KINDNESS. COMMUNITY.” and supports local organizations and events.
Requirements
- Strong verbal and written communication skills.
- Basic computer skills, including Microsoft Office and internet applications.
- Ability to learn new software and retain information.
- Professional, friendly, and positive demeanor.
- Valid driver’s license with an acceptable driving record.
- Ability to meet the dealership’s pre-employment background check and drug-screening requirements.
Nice To Haves
- Previous customer service experience is preferred.
- Friendly and personable, with an enjoyment of talking with people and making them feel welcome.
- Ability to manage a busy phone line calmly and maintain a positive attitude.
- Good listening skills and an understanding that customers have different needs and concerns.
- Organized and detail-oriented, able to keep appointments, follow-ups, and customer information straight.
- Quick learner who is comfortable learning new systems, processes, and service information.
- Problem-solver who can think on their feet and knows when to ask for help.
- Team player who cares about coworkers and wants the whole team to succeed.
Responsibilities
- Answer incoming calls and make outgoing calls to schedule, confirm, and follow up on service appointments.
- Help customers find convenient appointment times and understand their service needs.
- Identify potential maintenance and recall opportunities to help customers keep their vehicles safe and well maintained.
- Build positive customer relationships through friendly, professional, and helpful communication.
- Listen to customer concerns, answer questions, resolve routine issues, and connect customers with the right team members when needed.
- Keep accurate customer records, appointment details, call notes, and follow-up information.
- Meet individual and team goals for customer service, productivity, and quality.
- Look for ways to improve the customer experience and make processes more efficient.
- Perform other duties as assigned.
Benefits
- No-cost, no-debt college degree program, with the opportunity to earn up to a master’s degree.
- Health insurance; the employer currently pays 90% of the employee-only base plan premium, and family coverage is available.
- Dental insurance.
- Vision insurance.
- Supplemental insurance options.
- 401(k) after one year of full-time employment.
- Paid time off and holidays.
- Holiday Savings Plan.
- Employee discounts.
- Employee Demo Program.
- Employer donation matching.
- Employee referral program.
- Paid training opportunities.
- A fun, supportive work environment.
- Performance-based pay increases and incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
