Service BDC Representative

Cityside Subaru • Belmont, MA

4d

About The Position

Cityside Subaru is seeking a Service BDC Representative, also referred to as a Service Appointment Coordinator, to join its busy dealership. This role is an opportunity to work in a growing organization that has served the Belmont, Massachusetts area for over 30 years, and may provide an entry-level path toward becoming a Service Advisor. The position involves scheduling service appointments, responding to customer inquiries, and following up with customers about appointments and vehicle maintenance.

Requirements

• Strong computer skills, including Outlook, Excel, and Word; dual-screen experience is preferred.
• Strong customer service background.
• Excellent verbal and written communication skills.
• Maintain a professional code of conduct at all times.
• Punctual, reliable, and eager to improve.
• Clean driving record and valid driver’s license.

Nice To Haves

• Dual-screen experience.

Responsibilities

• Schedule service appointments and follow up with customers by phone after each appointment.
• Listen to customers, answer their questions, and direct them appropriately.
• Respond promptly to customer phone calls, online scheduling leads, and live chat inquiries.
• Advise customers on maintenance recommendations.
• Confirm scheduled and missed appointments.
• Contact customers with open recalls to schedule completion.
• Perform daily follow-up on work from the previous week.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• 401(k) plan
• Paid training
• Paid holidays
• Paid time off
• Community involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed