Service Bdc Rep/Appointment Coordinator

Lithia & Driveway • Freehold, NJ

1d • Onsite

About The Position

Join the team at BMW of Freehold, where ambition meets professional training and exceptional customer care. Work with cutting-edge equipment, enjoy top benefits, grow your skills, and thrive in a supportive, collaborative environment. Elevate your career with us!

Requirements

• Automotive Service BDC is required
• Strong focus on providing best-in-class customer service
• Outstanding follow-up skills
• Ability to maintain excellent phone etiquette while handling a high volume of calls
• Strong communication skills –both verbal and written
• Excellent computer skills including CRM proficiency
• Highly organized with attention to detail
• High School graduate or equivalent, 18 years or older required.

Responsibilities

• Respond via email and phone to Internet Leads
• Determine each customer's needs by asking the correct questions
• Set appointments for service department and follow up to confirm
• Ensure a positive customer experience
• Introduce customers to service team
• Enter customer information into CRM
• Outbound and inbound customer phone calls.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED