Service Coordinator/BDC

TommyCar Auto Group•Hadley, MA

About The Position

Country Nissan is hiring an entry-level Service Coordinator / BDC Representative to join its Service Department. Automotive experience is not required; the company is willing to train a candidate with a positive attitude, strong communication skills, and a passion for customer service. The role supports customers and the Service Department through appointment coordination, customer follow-up, and assistance with daily scheduling and operations. The position offers hands-on training, a supportive and team-oriented work environment, and an opportunity for career growth in the automotive industry. It also provides experience in customer service and dealership operations as part of a team focused on delivering an outstanding customer experience.

Requirements

Excellent communication and customer service skills.
Friendly, professional, and positive attitude.
Basic computer and typing skills.
Ability to multitask in a fast-paced environment.
Strong organizational skills and attention to detail.
Dependable and punctual.
Willingness to learn.
Automotive experience is not required; training is provided.

Nice To Haves

Previous customer service or call center experience.

Responsibilities

Answer incoming service department phone calls.
Schedule and confirm customer service appointments.
Contact customers regarding upcoming and missed appointments.
Follow up with customers to ensure satisfaction.
Assist with service department scheduling and daily operations.
Respond to customer inquiries professionally and promptly.
Work closely with Service Advisors and management to provide an excellent customer experience.
Help maintain customer retention through consistent follow-up.