Service BDC

Swope Family of Dealerships•Elizabethtown, KY

About The Position

The Service BDC Coordinator supports the service department by managing guest communications, scheduling, follow-ups, document scanning, and other operational tasks. The role also assists the Parts Department with appointment scheduling and helps Service Managers and Advisors as needed. The coordinator communicates with guests by phone, text, and email and may receive payments as the guest’s final point of contact.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Valid driver's license.
Broad knowledge of new vehicle technologies and computer skills.
Ability to be analytical and multitask.
Self-motivated, enthusiastic presence in a team environment.
Strong written and communication skills.
Consistent and stable work history and work attendance.
Professional appearance and work ethic.
Must pass pre-employment testing, including a background check and drug screen.

Responsibilities

Answer incoming service calls.
Enter service appointments into the system.
Assist the Parts Department with scheduling appointments for Parts guests.
Scan Repair Orders and service documents for the Service Department.
Schedule first-service appointments for vehicle buyers.
Email new and used vehicle buyers to invite them to the Service Department after each purchase.
Complete daily follow-ups with service guests from the previous day by phone or email.
Make guest communication status update calls and follow-ups each day.
Call guests each day to remind them of upcoming appointments.
Contact guests who missed service appointments and attempt to reschedule them.
Call Toyota guests, including new and potential customers, and invite them to the Service Department.
Assist the Service Manager and Service Advisors with tasks as needed.
Contact guests through text, phone calls, and email.
Receive guest payments and serve as the last point of contact.