Service BDC Agent

Bob Moore Auto Group • Oklahoma City, OK

2d

About The Position

The Service BDC Agent handles customer communications related to service appointments and inquiries, schedules and follows up on appointments, and records customer interactions in the dealership’s CRM. The role works with Service Advisors and Service Managers to support efficient appointment flow, customer satisfaction, and Service Department administrative needs. It requires strong customer service, communication, organization, and time-management skills in a fast-paced environment.

Requirements

• High school diploma or GED equivalent.
• Previous customer service experience.
• Strong verbal and written communication skills, professional phone etiquette, and commitment to customer satisfaction.
• Basic computer and phone proficiency, with the ability to learn CRM or scheduling software.
• Ability to multitask and manage a high volume of calls in a fast-paced environment.
• Strong organizational and time-management skills and ability to meet daily, weekly, and monthly call and appointment goals.
• Positive, professional demeanor, including when handling challenging customer interactions.
• Dependability, consistent attendance, and adherence to schedule.
• Goal-oriented and self-motivated, with the ability to work independently and as part of a team.
• Ability to meet the stated physical demands, including standing, walking, talking or hearing, using hands and fingers, reaching, bending, and sitting for extended periods.
• Ability to pass a drug/alcohol urinalysis.

Nice To Haves

• Call center or BDC experience.

Responsibilities

• Handle inbound and outbound calls about service appointments and customer inquiries promptly and professionally.
• Schedule, confirm, and reschedule service appointments using the dealership management system or CRM.
• Make follow-up calls for missed appointments, service reminders, and customer satisfaction.
• Provide friendly and professional customer service on every interaction.
• Document customer interactions and accurately update customer information in the CRM.
• Work with Service Advisors and Service Managers to manage appointment flow efficiently.
• Notify management about dissatisfied customers and assist in resolving their concerns promptly.
• Perform administrative duties as needed to support the BDC or Service Department.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED