Service BDC Agent

Bob Moore Auto Group, LLC • Oklahoma City, OK

3d

About The Position

The Service BDC Agent handles customer calls and inquiries related to service appointments, schedules and follows up on appointments, records interactions in the CRM, and supports efficient appointment flow in coordination with the Service Department. The role requires a customer-focused, professional approach, the ability to manage a high volume of calls, and administrative support as needed. Full training is provided to candidates with a strong customer service background who do not have BDC experience.

The position involves regular standing, walking, talking or hearing, and use of hands and fingers, as well as reaching, bending, and sitting for extended periods. Close and distance vision are required. The work environment generally has moderate noise and routinely uses standard office equipment. Travel within or outside the area may be required, but is infrequent. Candidates must be able to pass a drug/alcohol urinalysis.

Requirements

• High School Diploma or GED equivalent.
• Previous customer service experience.
• Strong verbal and written communication skills, professional phone etiquette, and commitment to customer satisfaction.
• Basic computer and phone proficiency, with the ability to learn CRM or scheduling software.
• Ability to multitask and manage a high volume of calls in a fast-paced environment.
• Strong organizational and time management skills, including the ability to meet daily, weekly, and monthly call and appointment goals.
• Positive attitude and professional demeanor, including when handling challenging customer interactions.
• Dependability, including consistent attendance and adherence to schedule.
• Goal-oriented and self-motivated, with the ability to work independently and as part of a team.
• Ability to pass a drug/alcohol urinalysis.

Nice To Haves

• Call center or BDC experience is preferred but not required.

Responsibilities

• Handle inbound and outbound calls about service appointments and customer inquiries promptly and professionally.
• Schedule, confirm, and reschedule service appointments using the dealership management system or CRM.
• Make outbound follow-up calls for missed appointments, service reminders, and customer satisfaction follow-up.
• Provide friendly and professional customer service on every interaction while representing the dealership.
• Document customer interactions and accurately update customer information in the CRM system.
• Work with Service Advisors and Service Managers to manage appointment flow efficiently.
• Notify management of potentially dissatisfied customers and help resolve concerns promptly.
• Perform administrative duties in support of the BDC or Service Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED