Service BDC Agent

Oakes Kia • North Kansas City, MO

2d • Onsite

About The Position

The Service BDC Agent supports the dealership service department through inbound and outbound customer communication, appointment scheduling, service retention efforts, and customer follow-up. The position contributes to customer satisfaction, service traffic, and dealership operations in a fast-paced environment. It is based at Oakes KIA in North Kansas City, Missouri, and is full time, Monday through Friday, with rotating Saturdays. Compensation is $3,500–$5,800 monthly based on performance.

Oakes Auto Group is a family-owned, locally operated dealership group that emphasizes teamwork, training, development, internal promotion, and long-term career growth. The company describes its workplace as supportive and people-first and participates in community partnerships, volunteer opportunities, charity drives, and events.

Requirements

• Valid driver’s license with a clean or acceptable driving record.
• Ability to pass a standard background check.
• Strong reliability and consistent attendance.
• Comfort working in a fast-paced, customer-focused environment.
• Basic computer skills and willingness to learn new systems.
• Comfort handling customer concerns and working in a team-oriented environment.
• Organized, able to multitask, professional, customer-focused, adaptable, and willing to support different responsibilities.
• Comfortable handling phone calls and customer communication throughout the day.
• Strong follow-through, accountability, communication skills, and ability to remain calm under pressure.
• Coachable, with a positive attitude and willingness to learn and grow.

Nice To Haves

• Previous customer service or phone-based experience is preferred, but the employer is willing to train the right person.
• Previous customer service, BDC, call center, or dealership experience is preferred but not required.

Responsibilities

• Answer inbound service calls and help customers schedule service appointments.
• Make outbound calls for service retention, appointment follow-up, missed appointment recovery, and ongoing customer communication.
• Support customer satisfaction initiatives, CSI goals, and dealership service processes while maintaining professionalism.
• Assist with appointment confirmations, special order parts communication, and administrative follow-up tasks.
• Work with the service department team to support daily operations and adapt to changing priorities.
• Help professionally de-escalate upset customer situations and provide positive service experiences.

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Employee discounts
• Career growth across multiple stores
• Tuition reimbursement
• Community involvement and volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed