BDC Service Agent

Asbury Automotive • White Marsh, MD

3d • $20 - $25

About The Position

Koons White Marsh Chevrolet is seeking an energetic, customer-focused BDC (Business Development Center) Service Agent to support customers and the service department. The role manages a high volume of inbound and outbound calls and emails, identifies automotive service needs, provides information about appointment availability, and works with service advisors to research issues and offer solutions or alternatives. Agents are expected to provide courteous, professional service, follow dealership processes and Asbury phone scripts, document customer contacts in the customer management system, and complete internet lead management service work plans daily.

Requirements

• Excellent customer service skills and motivation to succeed.
• Advanced computer and phone skills.
• Type at least 35–40 words per minute.
• Ability to multitask in a fast-paced environment.
• Must be at least 18 years of age.
• Must be able to pass pre-employment background and drug screens.

Nice To Haves

• Experience using customer tracking systems to track calls and appointments.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
• Appointment-setting experience.
• Proficiency in multiple languages.

Responsibilities

• Manage a high volume of inbound and outbound calls and emails in a timely manner, including 50 or more calls per day.
• Partner with the service department to schedule vehicle service appointments.
• Greet customers and provide information about the shuttle schedule when needed.
• Contact and communicate with customers to identify automotive service needs.
• Provide information on service appointment availability and work with service advisors to research issues and provide solutions or alternatives.
• Follow dealership processes and procedures and maintain frequent customer contact.
• Thoroughly document all customer contacts in the customer management system.
• Complete internet lead management service work plans daily.
• Answer calls promptly, professionally, and courteously.
• Use scripts to collect and document pertinent customer information and adhere to Asbury phone scripts.

Benefits

• Weekly pay
• $20–$25 per hour
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed