Service BDC Agent

Oakes Kia•North Kansas City, MO

3d•$3,500 - $5,800•Onsite

About The Position

The Service BDC Agent supports the service department through inbound and outbound customer communication, appointment scheduling, service retention efforts, and customer follow-up. The role contributes to customer satisfaction, service traffic, and dealership operations in a fast-paced environment. It is located at Oakes KIA in North Kansas City, Missouri, and is scheduled full time, Monday through Friday, with a rotating Saturday. Compensation is $3,500–$5,800 per month based on performance. Oakes Auto Group is a family-owned, locally operated dealership group established in 2010. It describes its culture as supportive and focused on stability, employee growth, training, development, internal promotion, and long-term careers. The company also participates in community partnerships, volunteer opportunities, charity drives, and local events.

Requirements

Valid driver’s license with a clean or acceptable driving record.
Ability to pass a standard background check.
Strong reliability and consistent attendance.
Comfort working in a fast-paced, customer-focused environment.
Basic computer skills and willingness to learn new systems.
Previous customer service, BDC, call center, or dealership experience is preferred but not required.
Comfort handling customer concerns and working in a team-oriented environment.
Organized and able to multitask.
Professional and customer-focused, with strong communication skills.
Comfortable handling phone calls and customer communication throughout the day.
Adaptable, with strong follow-through and accountability.
Calm under pressure, coachable, and willing to learn and grow.

Nice To Haves

Previous customer service or phone-based experience.
Previous BDC, call center, or dealership experience.

Responsibilities

Answer inbound service calls and help customers schedule service appointments.
Make outbound calls for service retention, appointment follow-up, missed appointment recovery, and ongoing customer communication.
Support customer satisfaction initiatives, CSI goals, and dealership service processes while communicating professionally.
Assist with appointment confirmations, special order parts communication, and administrative follow-up tasks.
Work with the service department team to support daily operations and adapt to changing responsibilities and priorities.
Help professionally de-escalate upset customer situations and create positive service experiences.