SERVICE DEPARTMENT BDC
Gay Buick GMC•Dickinson, TX
About The Position
Gay Buick GMC in Dickinson, TX is seeking a dedicated and motivated individual to join the team as a Service Department BDC. This role provides customer service and support by managing service department communications and appointments. The ideal candidate is a strong communicator, organized, and customer-focused, and helps drive service department success and customer satisfaction.
Requirements
- Excellent communication and interpersonal skills.
- Strong organizational skills and the ability to multitask effectively.
- Ability to work well under pressure and maintain professionalism.
- High school diploma or equivalent required.
Nice To Haves
- Experience with customer relationship management (CRM) software preferred.
- Previous experience in automotive service or customer service roles is a plus.
Responsibilities
- Manage incoming service calls and emails, responding promptly and professionally to customer inquiries.
- Schedule and confirm customer service appointments to support service department efficiency.
- Follow up with customers about service reminders, appointment confirmations, and post-service satisfaction.
- Maintain accurate and detailed records of customer interactions and service appointments in the CRM system.
- Coordinate with service technicians and other department staff to support communication and scheduling.
- Assist in developing strategies to improve service department productivity and customer retention.
Benefits
- Competitive compensation package.
- Opportunities for professional growth and development.
- Supportive and friendly work environment.
- Employee discounts on vehicles and services.
- Health and wellness benefits available.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
