BDC Service Representative

Penske Automotive Group • Surprise, AZ

5d

About The Position

Toyota of Surprise, a Penske Automotive Group dealership, is seeking a motivated BDC Service Representative to help deliver exceptional customer experiences. The role is described as a Business Development Center Appointment Coordinator position in a call center environment. The employee assists customers promptly, professionally, and courteously, communicating by phone and, as assigned, by text, email, or social media. The position supports customer inquiries and appointment coordination while contributing to a positive customer experience throughout the ownership journey.

The role uses MS Office Suite, CRM, and lead management tools to manage inquiries, update customer files, track customer interest, and prepare reports and forms. The position is primarily based in an office, but may require meeting customers outside. Work may include long periods of sitting and repetitive motion, lifting and carrying light loads, climbing stairs, and infrequent stooping or kneeling.

The expected work schedule may include evenings, weekends, and holidays as required. Applicants should have a high school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience. An associate degree or equivalent, or one to two years of related experience and/or training, is preferred.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent oral and written communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Ability to communicate effectively with customers face-to-face, by phone, or through other means.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process and organize data for management analysis.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, commissions, and proportions, and to interpret bar graphs.
• Ability to understand and follow work rules and procedures and carry out written, oral, or diagrammed instructions using common sense.
• Ability to interact well with others and positively influence employee morale.
• High school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.

Nice To Haves

• Associate degree or equivalent, or one to two years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Assist customers promptly, professionally, and courteously in a call center environment.
• Communicate with customers via phone and, as assigned, text, email, or social media.
• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Use MS Office Suite, CRM, and lead management tools to manage inquiries and update customer files.
• Track customer interest and compile necessary reports and forms in a timely manner.
• Help provide a world-class customer experience throughout the customer ownership journey.

Benefits

• Health care options, including medical, dental, and vision coverage.
• 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED