BDC Service Representative

Penske Automotive Group • Surprise, AZ

4d

About The Position

Toyota of Surprise, a Penske Automotive Group dealership, is seeking a motivated Business Development Center (BDC) Appointment Coordinator to help deliver exceptional customer experiences. The role assists customers promptly, professionally, and courteously in a call center environment, communicating by phone and, as assigned, text, email, or social media. The representative responds to internet inquiries and uses office, CRM, and lead-management tools to manage customer inquiries and records. The position is based primarily in an office environment and may involve meeting customers outside.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Ability to communicate effectively with customers face-to-face, by phone, or through other means.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, commissions, and proportions, and to draw and interpret bar graphs.
• Ability to understand and follow work rules and procedures and carry out written, oral, or diagram-form instructions using common sense.
• Ability to interact well with others and positively influence employee morale.
• High school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.
• Ability to meet the physical demands of light work, including lifting up to 20 pounds occasionally and/or frequently carrying objects up to 10 pounds; prolonged sitting and repetitive motion; ability to hear and talk; and ability to climb stairs and infrequently stoop or kneel.
• Some positions may require a valid driver's license and a good driving record.

Nice To Haves

• Associate's degree or equivalent, or one to two years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Assist customers promptly, professionally, and courteously in a call center environment.
• Communicate with customers by phone and, as assigned, text, email, or social media.
• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Use MS Office Suite, CRM, and lead-management tools to manage inquiries, update customer files, track customer interest, and compile reports and forms in a timely manner.
• Help ensure customers have a high-quality experience throughout their ownership journey.
• Work evening, weekend, and holiday hours as required.

Benefits

• Health care options, including medical, dental, and vision coverage.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED