Service BDC Representative

Chestatee Ford • Dahlonega, GA

7d

About The Position

Chestatee Ford is seeking a motivated, customer-focused Automotive Business Development Representative to handle inbound and outbound communications with service customers. The role uses CRM tools to track and manage leads and schedule appointments that drive dealership traffic. The representative helps shape the customer experience by providing prompt, professional follow-up and an exceptional first impression. The position is at Chestatee Ford in Dahlonega, Georgia, a family-owned dealership in North Georgia.

Requirements

• Previous customer service and/or call center experience.
• Strong computer and CRM skills.
• Ability to learn and work within dealership systems.
• Excellent verbal and written communication abilities.
• Strong organization, attention to detail, and follow-through.
• Positive, team-player attitude and an enthusiastic, friendly personality.
• Ability to handle a high volume of calls and manage multiple tasks effectively.
• Self-motivation and commitment to exceeding customer expectations.

Nice To Haves

• Automotive experience.

Responsibilities

• Respond promptly and professionally to internet leads, phone calls, and live chat inquiries.
• Make outbound calls to follow up on unsold leads, missed appointments, and prior customer interest.
• Use CRM software to manage customer data, track communications, and schedule appointments.
• Follow custom scripts, email templates, and best practices to communicate consistently and effectively.
• Nurture leads who are not yet ready to buy through follow-up outreach and check-ins.
• Collaborate with service and management teams to coordinate handoffs and ensure lead quality.
• Maintain knowledge of products and dealership offerings.
• Deliver an exceptional first impression that reflects the dealership.

Benefits

• Competitive salary based on experience; bonus or incentive structure may apply.
• A stable, professional environment with an established dealership group and long-term growth potential.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed