Service Department Bdc

Gay Buick GMC • Dickinson, TX

11d

About The Position

Gay Buick GMC in Dickinson, Texas, is seeking a dedicated and motivated Service Department BDC to manage service department communications and appointments. The role supports exceptional customer service and department efficiency by responding to customer inquiries, scheduling appointments, maintaining accurate CRM records, and coordinating with service technicians and other staff. The ideal candidate is organized, customer-focused, and an effective communicator.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to multitask effectively.
• Ability to work well under pressure and maintain professionalism.
• High school diploma or equivalent required.

Nice To Haves

• Experience with customer relationship management (CRM) software preferred.
• Previous experience in automotive service or customer service roles is a plus.

Responsibilities

• Manage incoming service calls and emails, responding promptly and professionally to customer inquiries.
• Schedule and confirm service appointments to support service department efficiency.
• Follow up with customers regarding service reminders, appointment confirmations, and post-service satisfaction.
• Maintain accurate and detailed records of customer interactions and service appointments in the CRM system.
• Coordinate with service technicians and other department staff to ensure effective communication and scheduling.
• Assist in developing strategies to improve service department productivity and customer retention.

Benefits

• Competitive compensation package.
• Opportunities for professional growth and development.
• Supportive and friendly work environment.
• Employee discounts on vehicles and services.
• Health and wellness benefits available.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED