BDC (Business Development Coordinator) - Service Department

Ourisman Toyota of Richmond•Richmond, VA

12d

About The Position

Ourisman Automotive Group is seeking a proactive, customer-focused Service BDC Coordinator to support its service department. The position manages inbound and outbound customer communications, schedules service appointments, and helps provide an exceptional guest experience. The coordinator works with service advisors, technicians, and management to support timely communication and a seamless customer experience, while helping meet customer outreach and appointment-conversion goals.

Requirements

Previous experience in a customer service or call center role.
Excellent verbal and written communication skills and a customer-first attitude.
Strong organization and attention to detail, with the ability to handle multiple priorities.
Proficiency in Microsoft Office and CRM or dealership management systems.
Positive, professional demeanor and ability to work well in a team environment.

Nice To Haves

Experience in an automotive service department.

Responsibilities

Handle inbound and outbound calls, emails, and chat inquiries to assist customers with vehicle sales and service needs.
Schedule service appointments efficiently and professionally to support smooth shop flow and customer satisfaction.
Follow up with customers about service reminders, missed appointments, declined services, and satisfaction surveys.
Maintain accurate, up-to-date customer records in the CRM system.
Stay informed about service specials, recalls, and maintenance schedules to support customer inquiries.
Coordinate with service advisors, technicians, and management to ensure timely communication and a seamless customer experience.
Identify and suggest opportunities for additional maintenance services based on customer history and vehicle needs.
Meet individual and departmental goals for customer outreach and service appointment conversions.