BDC (Business Development Center) Manager

Scott Cars•Allentown, PA

About The Position

Scott Cars is seeking a motivated, results-driven BDC Manager to lead its Business Development Center team. The manager oversees inbound and outbound customer communications, appointment setting, and efforts to increase showroom traffic and sales conversions. This role calls for a strong leader focused on customer service, team development, and performance accountability. The position is primarily office-based, with interaction on the sales floor, in a fast-paced, high-volume environment. The schedule is flexible and may include evenings and weekends as needed. The company offers a full benefits package and a competitive pay plan.

Requirements

2–3+ years of automotive BDC, internet sales, or related experience.
Strong communication and customer service skills.
Experience with CRM systems and lead management tools.
Proven ability to coach, motivate, and develop a team.
Strong organizational and multitasking abilities.
Results-driven approach with a focus on performance metrics.

Nice To Haves

Prior leadership or management experience.

Responsibilities

Oversee daily BDC operations, including internet leads and inbound and outbound calls.
Ensure leads receive prompt, professional responses.
Monitor and track KPIs, including response time, appointment set rate, show rate, and sales conversion.
Train, coach, and develop BDC staff to improve performance and the customer experience.
Ensure adherence to company processes, scripts, and CRM usage.
Handle escalated customer concerns and provide effective resolutions.
Work with Sales Management to ensure a smooth transition from the BDC to the showroom.
Implement strategies to increase lead conversion and appointment show rates.
Conduct regular performance reviews and team meetings.
Assist with hiring and onboarding new team members.