BDC Business Development Representative

Rockland CDJR•Nanuet, NY

About The Position

The BDC Business Development Representative, also described as an Automotive Customer Service BDC Consultant, uses customer service, communication, computer, and selling skills to encourage customers to visit the dealership. The role handles a high volume of inbound and outbound calls, follows up with customers, and works to increase customer satisfaction. Product knowledge is provided through training. The representative schedules and confirms sales and service appointments, follows up on missed appointments and customer inquiries, maintains customer records, and coordinates with dealership departments. The role also supports marketing initiatives and website inquiries, and is expected to meet or exceed monthly goals. The listed duties describe the general nature of the work and may be amended to meet business needs.

Requirements

High school diploma or equivalent.
Previous experience with phones or telemarketing; automotive, business development, or customer service experience is highly preferable.
Previous experience with scripts, power tracks, and alternative choices.
Professional, enthusiastic, and friendly attitude when interacting with potential clients or customers.
Strong verbal, written, and communication skills, including the ability to initiate dialogue with the BDC Manager and communicate effectively and efficiently.
Organized, able to multitask, self-motivated, and able to work independently or as part of a team in a fast-paced environment.
Strong time-management and prioritization skills.
Computer literacy and data-entry skills.

Nice To Haves

Knowledge of Microsoft Word.
Automotive, business development, or customer service experience.

Responsibilities

Answer incoming phone calls according to script and schedule sales appointments.
Make outbound calls and follow up with customers.
Log customer comments and schedule follow-up contact when an appointment is not made.
Use scripts to contact customers and schedule sales and service appointments.
Confirm scheduled appointments and post them on the BDC appointment board.
Reschedule appointments when customers do not show.
Follow up with the Sales or Service Department to determine whether appointments were kept and their outcomes.
Schedule future customer contacts as needed.
Update customer information in the database.
Generate letters, postcards, and emails according to established timelines to schedule follow-up reminders.
Contact customers based on current marketing initiatives.
Respond to customer website requests and contact internet customers by email and phone to schedule appointments.
Follow up on internet customer emails according to established timelines.
Notify relevant departments when appointments are scheduled.
Meet or exceed monthly goals.
Assist with other duties as assigned.