Automotive Business Development Representative (BDC) / Internet Sales
About The Position
DARCARS of Silver Spring is seeking an Automotive Business Development Representative / Internet Sales Representative to act as a digital connection between the dealership and its customers. The representative nurtures inbound prospects by conducting a needs analysis using the DARCARS Approach to Sales, sharing dealership and product information, answering customer questions, and connecting prospects with an in-store sales manager to continue the purchase process. The role requires consistent follow-up and an exceptional customer experience across every interaction. This position is not remote eligible. The representative manages leads in the dealership CRM, responds to customer inquiries through phone, text, chat, and email, converts online interest into in-store appointments, and records customer interactions in real time. The role also involves following communication scripts, building relationships with dealership staff, meeting performance goals, and completing manufacturer training. Additional duties may be assigned by a supervisor.
Requirements
- Valid driver's license.
- Excellent written and verbal communication skills.
- Computer savvy.
- Strong attention to detail and organizational skills.
- High energy, positive attitude, and team-first mentality.
- Ability to multitask and manage leads efficiently.
- Willingness to learn and grow in a fast-paced environment.
- Availability to work evenings, weekends, and most holidays.
- Must be at least eighteen years of age.
Nice To Haves
- Previous experience in customer service, sales, or call center environments.
- Automotive experience; not required, and full training is provided.
- CRM experience, such as DriveCentric, VinSolutions, or Elead.
Responsibilities
- Pull and manage leads through the CRM.
- Respond promptly to inquiries by phone, text, chat, or email.
- Provide customers with information about products, services, and the DARCARS brand.
- Convert online interest into in-store appointments.
- Follow communication scripts to maintain consistency and quality.
- Log customer interactions in real time.
- Build strong working relationships with dealership personnel.
- Meet or exceed performance goals, including response-time and conversion metrics.
- Learn and train with the manufacturer to become an expert.
- Nurture inbound prospects using the DARCARS Approach to Sales, provide dealership and product information, answer questions, and connect customers with an in-store sales manager.
- Follow up with prospects and provide an exceptional experience with every interaction.
Benefits
- Comprehensive benefits plan including 401k.
- Employee discounts on vehicle purchases, parts, and service repairs.
- Opportunities to join community service initiatives.
- Internal career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
