BDC (Business Development Center) Manager

Scott Cars, Inc.•Allentown, PA

6d•Onsite

About The Position

Scott Cars is seeking a motivated, results-driven Business Development Center (BDC) Manager to lead its BDC team. The position manages inbound and outbound customer communications, drives appointment setting, and works to increase showroom traffic and sales conversions. The ideal candidate is a strong leader with a passion for customer service, team development, and performance accountability. The role is primarily office-based and includes interaction on the sales floor in a fast-paced, high-volume environment. A flexible schedule is required, including evenings and weekends as needed. Scott Cars offers a full benefits package and a competitive pay plan.

Requirements

2–3+ years of experience in automotive BDC, internet sales, or a related field.
Strong communication and customer service skills.
Experience with CRM systems and lead management tools.
Ability to coach, motivate, and develop a team.
Strong organizational and multitasking abilities.
Results-driven approach with a focus on performance metrics.

Nice To Haves

Prior leadership or management experience.

Responsibilities

Oversee daily BDC operations, including internet leads and inbound and outbound calls.
Ensure leads are answered promptly and professionally.
Monitor and track KPIs, including response time, appointment set rate, show rate, and sales conversion.
Train, coach, and develop BDC staff to improve performance and customer experience.
Ensure adherence to company processes, scripts, and CRM usage.
Handle escalated customer concerns and provide effective resolutions.
Work with Sales Management to ensure a smooth transition from the BDC to the showroom.
Implement strategies to increase lead conversion and appointment show rates.
Conduct regular performance reviews and team meetings.
Assist with hiring and onboarding new team members.