Business Development Coordinator (BDC) Coordinator

Ourisman Volkswagen of Bethesda • Bethesda, MD

1d

About The Position

Ourisman Automotive Group is seeking a proactive, customer-focused Business Development Coordinator to handle inbound and outbound communications with potential and existing customers and generate sales and service appointments. The coordinator helps customers with vehicle sales and service needs, identifies and qualifies leads, follows up with interested customers, and maintains accurate customer information in the dealership's CRM system. The role involves staying informed about dealership promotions, vehicle features, and service offerings; meeting individual and departmental performance goals; and working with sales, service, and management teams to support dealership objectives and improve the customer experience.

Requirements

• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
• Proficiency in Microsoft Office Suite and experience with CRM systems.
• A positive attitude, strong customer-service orientation, and commitment to exceeding customer expectations.
• Ability to handle customer inquiries and resolve issues effectively and professionally.

Nice To Haves

• Previous experience in a customer service, sales, or call center role.
• Experience in the automotive industry.

Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries related to vehicle sales and service needs.
• Schedule sales and service appointments and provide a positive customer experience.
• Identify and qualify sales leads and convert them into opportunities for the sales team.
• Follow up promptly with customers interested in dealership vehicles or services and maintain strong customer relationships.
• Update and maintain accurate, complete customer information in the dealership's CRM system.
• Stay informed about dealership promotions, vehicle features, and service offerings to communicate effectively with customers.
• Achieve individual and departmental goals related to customer interactions, appointments, and lead conversions.
• Work with sales, service, and management teams to support dealership objectives and enhance the customer experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance options
• Short-term and long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed