Business Development Center Agent (BDC Agent)

Lithia & Driveway • Wesley Chapel, FL

3d

About The Position

Mazda of Wesley Chapel is seeking an energetic, customer-focused Business Development Center Agent to connect customers with the sales team, schedule appointments, and create a professional, welcoming first impression of the dealership. The role is suited to someone with strong communication skills, phone experience, and a customer-first mindset. Automotive experience is helpful, while experience in customer service, call centers, appointment setting, account management, hospitality, or sales support can also be relevant.

The agent responds to sales inquiries and internet leads, contacts prospective customers by phone, text, and email, and schedules and confirms vehicle-purchase appointments. The role also involves maintaining accurate CRM records and working with the sales team to improve appointment show rates and customer satisfaction. A high school diploma or equivalent and age 18 or older are required. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

• High school graduate or equivalent.
• Must be 18 years or older.
• Excellent verbal and written communication skills.
• Confidence making outbound calls and managing a high volume of customer interactions.
• Strong organization, follow-up, and attention to detail.
• Basic computer proficiency and ability to learn dealership software and CRM systems.
• Positive, professional attitude and genuine interest in helping customers.

Nice To Haves

• Previous BDC, call center, customer service, appointment-setting, account management, sales support, or phone experience.
• Automotive experience.

Responsibilities

• Respond to inbound sales inquiries and follow up with internet leads professionally and promptly.
• Make outbound calls, texts, and emails to connect with prospective customers.
• Schedule and confirm appointments for customers interested in purchasing a vehicle.
• Build rapport and provide a positive, helpful experience during customers’ initial interactions with the dealership.
• Maintain accurate customer information and activity in the CRM.
• Partner with the sales team to maximize appointment show rates and customer satisfaction.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED