Business Development Center Agent (BDC Agent)

Lithia & Driveway • Wesley Chapel, FL

2d

About The Position

Mazda of Wesley Chapel is seeking an energetic, customer-focused Business Development Center Agent to connect prospective customers with the sales team, schedule appointments, and provide a professional, welcoming first impression. The position responds to sales inquiries and internet leads, reaches out to prospective customers by phone, text, and email, and supports the dealership’s appointment and customer-satisfaction goals.

Candidates with automotive experience may be a good fit, but experience in customer service, call centers, appointment setting, account management, hospitality, or sales support can also translate to the role. A high school graduate or equivalent is required, and applicants must be at least 18 years old. The employer is a drug-free workplace and provides reasonable accommodations to enable individuals to perform essential functions.

Requirements

• High school graduate or equivalent.
• At least 18 years old.
• Excellent verbal and written communication skills.
• Confidence making outbound calls and managing a high volume of customer interactions.
• Strong organization, follow-up, and attention to detail.
• Basic computer proficiency and ability to learn dealership software and CRM systems.
• Positive, professional attitude and genuine interest in helping customers.

Nice To Haves

• Previous BDC, call center, customer service, appointment-setting, account management, sales support, or phone experience.
• Automotive experience.

Responsibilities

• Respond professionally and promptly to inbound sales inquiries and follow up with internet leads.
• Make outbound calls, texts, and emails to connect with prospective customers.
• Schedule and confirm appointments for customers interested in purchasing a vehicle.
• Build rapport and provide a positive, helpful experience during customers’ initial interactions with the dealership.
• Maintain accurate customer information and activity in the CRM.
• Partner with the sales team to improve appointment show rates and customer satisfaction.

Benefits

• Competitive pay.
• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED