Buying Center BDC Agent

Advantage Dealer Group•Bolingbrook, IL

About The Position

Advantage Dealer Group is seeking a motivated, energetic, and customer-focused Buying Center BDC Agent to expand its vehicle acquisition efforts. The role engages with customers interested in selling or trading their vehicles, schedules appointments, and supports a seamless customer experience from first contact through the dealership visit. The agent contacts customers about trade-in, vehicle appraisal, and vehicle-buying inquiries through calls, texts, and email; follows up on leads; and assists customers through the vehicle appraisal process. The position works with management and Buying Center team members to maximize opportunities and represents the Advantage Dealer Group brand while providing excellent customer service. Performance expectations include at least 125 outbound calls, 100 text messages, and 80 emails per day; consistent follow-up on active opportunities; achieving and exceeding appointment-setting goals; and keeping CRM notes and customer records accurate. The company offers competitive hourly pay plus performance bonuses, growth opportunities, a positive and supportive team environment, paid training, and a benefits package.

Requirements

Strong communication and customer service skills.
Ability to multitask and stay organized in a fast-paced environment.
Comfortable making outbound calls and handling inbound inquiries.
Positive attitude, strong work ethic, and team-oriented mindset.
Basic computer skills and experience working in a CRM system.
Achieve and exceed appointment-setting goals.

Nice To Haves

Previous automotive BDC, sales, call center, or customer service experience is preferred but not required.

Responsibilities

Contact customers who submitted trade-in, vehicle appraisal, or vehicle-buying inquiries.
Make outbound calls, send text messages, and email prospects to schedule appointments.
Follow up consistently on leads and maintain CRM accuracy.
Confirm appointments and assist customers through the vehicle appraisal process.
Build value in selling or trading vehicles to the dealership.
Meet daily activity goals and appointment-setting targets.
Provide excellent customer service while representing the Advantage Dealer Group brand.
Work closely with management and Buying Center team members to maximize opportunities.
Meet daily activity expectations of at least 125 outbound calls, 100 text messages, and 80 emails.
Maintain consistent follow-up on active opportunities and accurate CRM notes and customer records.