Bdc agent

Family Car Group • Arlington, TX

1d

About The Position

The Business Development Center (BDC) Representative receives incoming sales calls, builds relationships with customers, and schedules appointments for Sales Associates. The role involves daily interaction with the BDC Manager, Sales Associates, Sales Managers, support staff, and customers. The representative also handles customer inquiries and follow-up before and after appointments to support customer satisfaction.

Requirements

• High school diploma or GED, or equivalent.
• Excellent oral, written, and interpersonal communication skills.
• Extensive customer service, sales, or telemarketing background.
• Computer literacy and strong organizational and follow-up skills.
• Ability to read and comprehend instructions and information.
• Excellent problem-solving skills.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Receive inbound sales phone calls and leads.
• Identify customer needs and schedule appointments.
• Place outbound phone calls to potential leads.
• Address customers’ concerns before their appointment, including questions about cost, warranties, and appointment duration.
• Contact customers before appointments to confirm them.
• Mail marketing letters to provided leads.
• Follow up after visits to ensure customer satisfaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Basic life insurance
• Accident and critical illness insurance
• Paid training
• Short-term disability
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED