Luxury BDC Agent

Tom Wood Inc•Carmel, IN

14h

About The Position

Tom Wood Group is seeking a professional, customer-focused Luxury Automotive Business Development Center (BDC) Agent to provide an exceptional experience for guests. The role involves communicating with customers by phone, text, and email, scheduling service appointments, and providing personalized follow-up in a fast-paced luxury automotive environment. The BDC Agent is often the dealership’s first impression and is expected to provide responsive, knowledgeable, professional, and attentive service. The position also involves maintaining accurate customer records, coordinating with dealership departments, learning about luxury vehicles and dealership services, and meeting performance goals while maintaining high standards of customer care. Tom Wood Group is a family-owned company that has served communities for over 50 years. It emphasizes training, career development, advancement opportunities, collaboration, integrity, accountability, and helping others. Employment offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.

Requirements

Excellent verbal and written communication skills.
Professional phone presence and the ability to quickly build rapport.
Strong attention to detail and organizational skills.
Comfort using CRM systems, Microsoft Office, and multiple communication platforms.
Ability to manage a high volume of customer interactions without sacrificing service quality.
Calm, polished, and professional demeanor under pressure.
Goal-oriented and motivated by performance-based results.
Sincere desire to help customers and create a positive experience.

Nice To Haves

Previous automotive BDC or dealership experience is preferred.
Luxury automotive, hospitality, concierge, or high-end customer service experience is a plus.

Responsibilities

Handle 115 or more inbound and outbound calls daily with professionalism and efficiency.
Deliver a luxury-level customer experience during every interaction.
Schedule service appointments and ensure appointment details are accurate and complete.
Communicate professionally with customers by phone, text, and electronic communication.
Build customer relationships through timely and personalized follow-up.
Educate customers on dealership services, amenities, and programs.
Maintain detailed and accurate customer records within CRM systems.
Work closely with dealership departments to provide a seamless customer experience.
Develop strong knowledge of luxury vehicles, dealership services, and the overall customer experience.
Meet individual and departmental performance goals while maintaining a high standard of customer care.