BDC Agent

Lithia & Driveway•Smyrna, GA

6d•Onsite

About The Position

The BDC Agent supports customer relations and the dealership service department by managing customer communications, scheduling appointments, and helping drive customer retention. The role gathers accurate customer information for ongoing follow-up, maintains knowledge of products, pricing, dealership and manufacturer events, and promotions, and uses computer and phone skills to increase appointments, sales, and retention. The position is full-time and on-site at Wade Ford.

Requirements

At least 2 years of previous customer service, administrative, or automotive experience.
Excellent organization and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Strong computer skills and ability to learn new systems.
Ability to communicate confidently with customers by phone, email, and text.
Reliable attendance and a strong work ethic.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
Must be at least 18 years old.

Responsibilities

Manage the customer relations process at assigned stores by observing, installing, and training approved customer relations processes, ensuring the customer's perspective comes first.
Gather accurate customer information to create a database for ongoing follow-up and retention.
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Use computer skills in the internet department to increase appointments, sales, and customer retention.
Follow up with customers by phone about their experience, resolve issues or concerns, and refer major issues to the LSMS Coordinator or General Manager for further review.
Set appointments by calling daily customer call-ins, sold and unsold floor traffic lists, previous customers, referrals, conquest leads, other generic leads, and service and parts customers.