Automotive BDC Agent

Lithia & Driveway • Troy, MI

7d • $45,000 • Onsite

About The Position

Suburban Toyota of Troy is seeking a motivated, customer-focused Automotive Business Development Center (BDC) Agent to join its sales team. The BDC Agent is the first point of contact for customers interested in purchasing a vehicle and helps drive showroom traffic by responding to inquiries, scheduling appointments, and delivering an exceptional customer experience. This role suits someone who enjoys building relationships, works well in a fast-paced environment, and is motivated by performance-based earnings opportunities.

Successful BDC Agents communicate effectively with customers, build excitement about visiting the dealership, and consistently convert leads into showroom appointments. The role offers opportunities for career growth within Lithia & Driveway and the Suburban Collection.

Requirements

• Strong verbal and written communication skills.
• Comfort speaking with customers on the phone throughout the day.
• Ability to build rapport and establish trust quickly.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and ability to learn CRM systems.
• Self-motivated, with the ability to work independently and as part of a team.
• Positive attitude and professional appearance.
• High school diploma or GED required.

Nice To Haves

• Previous customer service, call center, sales, retail, hospitality, or automotive experience.
• Automotive BDC experience.
• Automotive sales experience.
• Experience using dealership CRM platforms.
• Proven success working toward performance metrics and goals.

Responsibilities

• Respond promptly to inbound phone calls, internet leads, text messages, and email inquiries.
• Engage prospective customers, gather information about their vehicle needs, and guide them through the next steps of the purchase process.
• Schedule and confirm appointments for the sales team.
• Conduct outbound follow-up calls to internet leads, unsold showroom traffic, service customers, and previous customers.
• Maintain accurate customer records and activity notes in the dealership CRM.
• Consistently meet or exceed daily, weekly, and monthly activity and appointment goals.
• Follow established dealership processes and communication standards.
• Collaborate closely with Sales Consultants, Managers, and other departments to ensure a seamless customer experience.
• Re-engage dormant and inactive prospects through phone, email, and text campaigns.
• Stay informed about current Toyota products, promotions, and dealership offerings.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Employee discounts on vehicles, parts, and service.
• Career growth opportunities within Lithia & Driveway and the Suburban Collection.
• Ongoing training and professional development.
• Competitive compensation with uncapped earning potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED