Automotive BDC Representative

Freedom Motors USA•Battle Creek, MI

23h•Remote

About The Position

At Freedom Motors USA, we don’t just answer phones; we open doors to the world for the customers we serve. The Automotive BDC Representative is the first point of contact for families seeking a life without limits by turning every conversation into a path toward independence, freedom, and accessibility. Drive Leads. Change Lives.

Requirements

Must be available to work Monday-Friday during business hours (9:00 AM – 6:00 PM), and availability for rotating weekend coverage as needed.
Previous automotive BDC experience is required.
Must have a quiet, professional home office environment with reliable high-speed internet.
Exceptional verbal and written communication skills with the ability to build rapport quickly and professionally.
Ability to confidently overcome objections, sell the appointment and experience, and guide customers toward scheduling demonstrations.
Results-driven mindset with the initiative to manage time effectively in a fast-paced environment.
Strong computer skills and the ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously.
A professional, resilient, and positive attitude is a must. Empathy and optimism are essential when speaking with families facing mobility challenges.

Nice To Haves

Individuals with a strong work ethic and customer-focused attitude who consistently add value.
Maintain quick response times and consistent follow-up communication.
Confident, competitive, and results-driven professionals who thrive in a fast-paced BDC environment.
Maintain a high conversion rate from raw lead to scheduled video demonstration while delivering a VIP-level customer experience.

Responsibilities

Respond to inbound sales inquiries via phone, email, text messaging, and live chat with speed, professionalism, and empathy.
Make 65–80 outbound calls per day and send 100+ emails daily in a fast-paced Business Development Center environment to generate leads and uncover sales opportunities.
Provide a VIP-level customer experience by building trust, creating excitement, and selling the Freedom Motors experience while professionally overcoming objections.
Confidently follow scripts, communication processes, and lead-handling procedures while maintaining a natural and engaging conversation style.
Create and maintain long-lasting connections with guests through consistent, meaningful follow-up.
Assess customer needs, budgets, and timelines to ensure they are matched with the right mobility solution.
Maintain accurate records of all customer interactions and sales activity using CRM systems, text messaging platforms, and chat applications.
Partner closely with our Mobility Specialists to provide a seamless transition from "just looking" to "driveway delivery."
Consistently meet or exceed daily, weekly, and monthly metric goals to help more people get back on the road.