Automotive BDC Representative

Elite Recruiting Services•Rio Rancho, NM

2d•Onsite

About The Position

Chalmers Ford is looking for a motivated and customer-focused Service BDC Representative to join our growing Service Business Development Center. As a Service BDC Representative, you’ll be one of the first points of contact for customers needing automotive service. You’ll communicate with customers, schedule service appointments, follow up on opportunities, and help connect customers with the dealership’s Service Department. This is a great opportunity for someone who is friendly, organized, comfortable on the phone, and motivated by customer service and sales.

Requirements

Strong customer service and communication skills
Comfortable speaking with customers by phone
Comfortable working with computers and CRM systems
Ability to multitask in a fast-paced environment
Professional and positive attitude
Reliable attendance and strong work ethic
Ability to work independently and as part of a team
Valid driver's license with acceptable driving record

Nice To Haves

Sales or appointment-setting experience preferred
Automotive dealership or service experience preferred
Ability to confidently recommend and promote automotive services
Strong follow-up and organizational skills
Automotive experience is preferred, but strong customer service and sales candidates are encouraged to apply.

Responsibilities

Answer inbound customer calls and respond to service inquiries
Make outbound calls to current and potential service customers
Schedule and confirm service appointments
Follow up with customers who have not yet scheduled
Communicate with customers by phone, email, and other dealership communication platforms
Identify customer needs and connect them with the appropriate Service Department personnel
Educate customers on recommended maintenance and available dealership services
Promote services including oil changes, tires, brakes, alignments, suspension, shocks and struts, transmissions, and other automotive repairs
Help increase service appointments and customer retention
Maintain accurate customer information and activity in the CRM
Follow up with customers regarding vehicle status and service needs
Provide a professional and positive customer experience
Work closely with Service Advisors, Technicians, and Management