Sales BDC Coordinator
About The Position
DARCARS Honda of Tenafly is hiring a Sales BDC Coordinator to manage digital business prospects and nurture inbound inquiries using the DARCARS Approach to Sales. The coordinator provides dealership and product information, answers customer questions, and connects prospects with an in-store sales manager who can support their purchase journey. The role requires timely follow-up and an exceptional experience in every interaction. The coordinator works with the Customer Relationship Management (CRM) system and communicates with prospective customers by phone, text, chat, or email according to their stated preference. They help convert inquiries into dealership visits and appointments while accurately recording contact activity and working with related store personnel. Expected annual earnings are $42,000–$100,000+, based on performance.
Requirements
- Must be at least 18 years of age.
- Full working knowledge of Microsoft Office Suite and computer proficiency.
- Ability to quickly absorb substantive product and service information.
- Exceptional listening, verbal, and written communication skills.
- Ability to work weekends and holidays.
- Demonstrated commitment to process improvement, innovation, and excellence.
- Persistence and eagerness to learn and share ideas in a collaborative team environment.
Responsibilities
- Pull inquiries from the Customer Relationship Management (CRM) system.
- Respond to inquiries by phone, text, chat, or email according to the prospective customer's expressed preference.
- Provide dealership and product information and answer customer questions as a first-level expert on products, services, the purchase process, and the DARCARS brand.
- Connect prospects with an in-store sales manager.
- Convert inquiries into dealership visits and set appointments for test drives and further selection or purchase support.
- Adhere to customer communication scripts.
- Record all customer contact activity and information in the CRM in real time.
- Develop and maintain relationships with related store personnel.
- Meet or exceed individual performance objectives, including response time and conversions.
- Perform other duties and responsibilities as requested by a supervisor.
Benefits
- Comprehensive benefits plan including 401(k).
- Employee discounts on vehicle purchases, parts, and service repairs.
- Opportunities to participate in community service initiatives.
- Internal career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
