BDC Representative - Sales

Mark Wahlberg Chevrolet of Avon•Avon, OH

About The Position

As a BDC (Business Development Center) Representative for Feldman Automotive, you will help ensure customers have a positive experience from the moment they inquire about the company's products and services. The role relies on strong communication and multitasking skills to support customers and contribute to the dealership's success.

Requirements

Excellent verbal and written communication skills.
Ability to multitask and work in a fast-paced environment.
Computer proficiency, including Microsoft Office and customer relationship management (CRM) software.
Strong attention to detail and ability to accurately document information.
Two years of automotive industry experience.

Nice To Haves

Previous experience in a customer service or call center environment.

Responsibilities

Handle incoming phone calls, emails, and chat inquiries from potential and existing customers professionally and efficiently.
Schedule customer appointments with the sales team and accurately document necessary information.
Follow up with customers to ensure their needs are met and support customer satisfaction.
Update customer information in the database and maintain accurate records of customer interactions.
Collaborate with other departments to provide a seamless customer service experience.