Sales BDC Representative

Penske Automotive Group • Santa Ana, CA

4d • Onsite

About The Position

Crevier BMW, a Penske Automotive Group dealership, is hiring a dependable Business Development Center (BDC) Appointment Coordinator to help deliver exceptional customer experiences. The role assists customers promptly, professionally, and courteously in a call center environment, communicating by phone and, as assigned, text, email, or social media. The position pays $20–$23 per hour.

The representative responds to internet inquiries and manages customer inquiries, files, and interest using MS Office Suite, CRM, and lead management tools. The role requires accurate and timely recordkeeping, reporting, and preparation of forms, along with strong communication and organizational skills in a fast-paced, results-driven environment.

This position is primarily based in an office environment and may also involve meeting customers outside. Evening, weekend, and holiday hours may be required. The physical demands include light lifting, long periods of sitting, repetitive motion, and occasional stairs, stooping, or kneeling.

Requirements

• High school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.
• Excellent oral and written communication skills, including the ability to communicate with customers face-to-face, by phone, or through other means.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process and organize data for management analysis.
• Basic arithmetic skills, including calculations involving rates, ratios, percentages, discounts, interest, commissions, proportions, and interpretation of bar graphs.
• Ability to understand and follow work rules and procedures and carry out written, oral, or diagram-form instructions using common-sense understanding.
• Ability to interact well with others and positively influence employee morale.
• Ability to meet the physical demands of light work, including lifting or carrying objects up to 20 pounds, prolonged sitting, repetitive motion, and occasional stairs, stooping, or kneeling.
• Ability to hear and talk.
• Evening, weekend, and holiday work may be required.

Nice To Haves

• Associate's degree or equivalent, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Experience using MS Office Suite, CRM, and lead management tools.
• A valid driver's license and good driving record may be required for some positions.

Responsibilities

• Assist customers promptly, professionally, and courteously in a call center environment.
• Communicate with customers by phone and, as assigned, text, email, or social media.
• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Use MS Office Suite, CRM, and lead management tools to manage inquiries, update customer files, and track customer interest.
• Compile necessary reports and forms accurately and on time.
• Support customers throughout their ownership journey and contribute to a positive customer experience.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED